Refund Policy
Last updated: March 2026
How billing works
Route to Ship subscriptions are billed through Shopify's app billing system and appear on your regular Shopify invoice. Refund requests are handled by Route to Ship and processed via your Shopify billing — contact support@routetoship.com to start a request.
14-day free trial
Every new Route to Ship account starts with a 14-day free trial. You will not be charged during the trial period. If you cancel before the trial ends, you owe nothing and your account is closed immediately.
14-day refund right
If you are a new paying customer, you may request a full refund of your first payment within 14 days of the charge date, for any reason, by contacting support@routetoship.com. We will process your refund promptly. No questions asked.
Subscription billing
After your trial, Route to Ship charges a recurring subscription based on your seat count, billed monthly or annually depending on your selected plan. Subscriptions are billed in advance at the start of each billing cycle.
Cancellations
You may cancel your subscription at any time from your billing settings or by contacting support@routetoship.com. Your access continues until the end of the current paid billing period. We do not charge a cancellation fee.
Seat count changes
If you reduce your seat count, the new rate applies from the next billing period. Seat reductions do not generate a partial refund for the current billing period.
Contact
Questions about billing or refunds? Contact us at support@routetoship.com.